Dealing with Angry Patrons

Name: Working in the “Gray Area:” Determining Healthy Boundaries When the Best Choice Isn’t Clear (Colorado Only)
Start: 2025-01-21T12:00:00-07:00
End: 2025-01-21T13:00:00-07:00

This WebJunction self-paced course is designed to help you improve your skills in dealing effectively with angry customers.

Note: This course requires setting up a free WebJunction login.

Dealing with Conflict Part 4 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be…
Online Tech Training for Staff: Dealing with Sticky… Learning objectives: Use a three-step process for dealing with challenging patron situations in a positive way.
The Power to Delight: Providing extraordinary service View the archive People everywhere (including our patrons) have seemingly unending choices when it comes to deciding where to take…

Dealing with Angry Patrons

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