That’s Not What I Meant: Improving Your Online Communication Skills

Session archive

Session slides (PDF)

How to Make Virtual Meetings Feel More Real (Video watched during session)

The internet offers a variety of communication channels that most of us are relying on during the Pandemic.  Personal relationships aside, poor online communication skills can harm your productivity and effectiveness. This means more emails, phone calls or repeated work when something is misunderstood.  In this session we will discuss simple ways to improve your online communication skills with both your co-workers and patrons.

About the presenters

Jean Heilig has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator.  Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library.  She also held the title of Library Director for Jones International University.   She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.