Communication Breakdowns: Tools for Working Through Conflict in the Workplace
Conflict and the breakdown of productive communication is inevitable in the workplace. In this session we’ll work together to prepare for the next communication breakdown by identifying how our organizations want us to resolve conflict, compare unhealthy and healthy conflict, and practice two conflict resolution tools (Crucial Conversations and Emotional Intelligence).
Session slides (PPT)
About the presenters
Andrea Kingsley is a youth librarian at the Aurora Public Library. Whether leading an engaging storytime or collaborating in the office, Andrea is passionate about creating inclusive spaces where everyone feels heard, valued, and empowered to communicate effectively. Her commitment to connection and understanding extends beyond the library, making her a trusted advocate for children and colleagues alike.
Tessy Walker is a Branch Library Supervisor for the Hoffman Heights and Chambers Plaza Libraries in the Aurora Public Library system. She works with an amazing team that ensures our library spaces are welcoming, accessible, and provide opportunities for life-long learning for a diverse community. As a librarian and a supervisor, she has explored the role of communication in the workplace and strives to provide her peers and teams with the tools they need to successfully navigate the complex dynamics of a modern public library environment.