CSL in Session: Sticky Situations: Patron privacy, and customer service

Session archive

Session Handout (PDF)

Session Slides (PDF)

Privacy and confidentiality are core values of librarianship, but what does that mean when we are interacting with our patrons on a day-to-day basis?

Join us for an interactive session as we explore how patron privacy connects to everyday customer service.

After attending this session, attendees will be able to:

• Understand how privacy and confidentiality directly connect to everyday library work.
• Discuss Colorado library law, and how library policies and procedures can guide and support patron interactions.
• Practice real world scenarios to apply learning.

About the presenter:

Currently working as the Professional Development Coordinator for the Colorado State Library, Christine Kreger is passionate about providing the tools, training, and support library staff at all levels need to provide amazing services to their communities.