Module 3 goes into detail about trauma- informed principles. Lesson 7 discusses the 6 steps of trauma-informed care.
The resources shared in this video are listed below.
Video length – 6:53 | Lesson Slides (PDF)
Resources
Psychological First Aid (PFA) and Skills for Psychological Recovery (SPR)
A Trauma informed Approach to Library Services (Book) – borrow via WorldCat